December 2020

[IzzieSingh]

Has anyone who's ordered something online this month recieved their package yet? I ordered on December 9th, it shipped December 14th, and I was supposed to receive it on the 18th. It didn't arrive and the delivery date then changed to today, the 21st, but my mailman has already delivered for today and I didn't receive it. The status says shipped but I don't have any confirmation via the tracking number that USPS has it. Anyone else having this issue?

[donepi808]

I ordered on NOVEMBER 27. It was supposed to be delivered by December 7. Ive been checking the tracking order everyday and to this day I still haven't received anything. The tracking order hasn't been updated for over 3 weeks. It’s JANUARY 1st, 2021!!! Literally The next year! At this point I just want a refund since I wasn’t able to  gift the products in time for the holidays. Along with hassle of having to look for other gifts and lost time. 

[LaurieBT]

Hi @donepi808,

I'm sorry for the trouble! I replied to you in another thread and I'll send you a message shortly.

Best,

Laurie

[am210]

I have the same issue right now. I ordered on the 10/11th and it’s still saying it’s on its way...but it appears stuck in Maryland, which isn’t anywhere near the state I live in. It was originally suppose to arrive by the 18th and now it says the 24th...I doubt I’ll get it in time to gift it for the holidays!

[Ririka]

Same situation! This is ridiculous for a company like sephora!im not going to order something from them again since i can order from ulta and i get my order 3-4 days maximum! im done with all that! i ordered december 9th and the delivery date changed 3 times already! still haven’t received my package and i need it before christmas! 

im so disappointed! 

[LaurieBT]

Hi @Ririka and @am210,

I'm so sorry for the delay! I'll take a look further and I'll send you a message shortly.

Best,

Laurie

[aligirl77]

I am in the same situation. Sephora has completely dropped the ball this holiday season. I will not be ordering from them again. This is unacceptable for such a large company. It isn’t USPS. Sephora is supposedly printing the labels but they aren’t actually shipping anything. Now I will be scrambling to find new gifts when I can’t even go out in shop in a pandemic. The company really needs to address this and make it right for their customers. 

[peaches123]

Nope. Inquiring to CS basically gets you a copy and paste answer of “watch the tracking” and you can return your items if they are not in time. Not happy. Not impressed.

[IzzieSingh]

Completely agree. I would understand if USPS already had my package, because as someone who mails out frequently for my small business, I know they get backed up from time to time, especially right now. But USPS doesn't even have my package so I genuinely have no clue who has it if my order has supposedly shipped out. I hope you're able to get something worked out for your order, very sorry to hear about the customer service you received.