Damaged product in online order

[Anonymous]

I received a Natasha Denona palette that I had ordered in the mail today, and one of the shadows was slightly smashed. I tried to press it back into place, but I think its integrity has been compromised because glitter goes all over the place when I try to open or close the palette. Can someone help me with this? Thanks.

[MeganBT]

Hi @Anonymous, 

I'm glad to see that a Customer Service Representative was able to assist you with this via email. 

Please send me a PM if I can help you with anything else. 

All my best, 

Megan 

[bakeamuffin]

See if the palette is available at your local Sephora, you can just exchange it for a new one.