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Post in Customer Support
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YuanT
NEWCOMER II Rouge
โ€Ž11-08-2018 10:27 PM
โ€Ž11-08-2018 10:27 PM

Damaged Items

I received three eyeshadow palettes today. Two of them are completely broken. I'm wondering whether I can get them exchanged in store or I need to mail it back for the exchange. 

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StephanieSBT
ALUM II Insider
โ€Ž11-09-2018 10:05 AM
โ€Ž11-09-2018 10:05 AM

Re: Damaged Items

Hello @YuanT,

 

I'm sorry to hear that you received your palettes broken!  I'm going to send you a PM shortly for assistance!

 

Best,

 

Steph 

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  • โ€Ž11-08-2018 10:27 PM
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