Sephora

Stores & Services
Find a Sephora

Happening at Sephora

View all

Services

From makeovers to personalized skincare consultations

Free Classes

Get inspired, play with products & learn new skills

cancel
Showing results for 
Search instead for 
Did you mean: 
Post in Customer Support
|

DON’T make online returns

Sephora online returns are horrible. They take forever. I’m not trying to wait over 2 weeks to get my money back. That’s ridiculous. If I knew it was going to take such a -------- long time, I would’ve drove -------- to the store and just returned it there. Never doing an online return again.

Re: DON’T make online returns

Hi @aquaprincess,

 

I'm sorry! Please note that it takes up to two weeks to process returns and credit your account or to issue an online store credit. I apologize for any inconvenience this may cause, and this information is available here. > https://www.sephora.com/returns-exchanges

 

I've also removed a few parts of your post and will send you a private message with more information shortly. Thank you!

 

Best regards,

Laurie

1 Reply
Conversation Stats
  • 1 reply
  • 1237 views
  • 3 Hearts Given
  • 2 Contributors