DID NOT RECEIVE 500 PTS FOR $75 Purchase

[caldang]

Can somebody pls help me? I made a purchase in excess of $75 on perfume from Sephora at Kohls (it was OOS at regular Sephora). While the app is congratulating me and saying I did  receive the 500 points, they are not appearing in my account! I paid in full with my credit card...no gift certificates nor rewards were used. Where are my points? Now your phones and chat is supposedly down. I have to be honest, 2024 was the 1st yr since the BI program started that I wasn't Rouge.  I wad sick of getting zero perks as a Rouge member! I have shifted majority of my purchases over to ulta and never, ever have problems. Cuerently Diamond with over $650 in reward $$$ points. I buy one thing from Sephora to get 500 points and there's already a problem. It's unacceptable. And why no customer service at all right now??? Please get back to me!! 

 

[LaurieBT]

Hi @caldang,

I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings. If you would like to send me a private message with your registered email address, I'll be happy to take a look further. Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available.

Best regards,

Laurie   

[caldang]

Also, I can't post all of this info online clearly. I don't really know how to use this site or find you and or your responses. I took me forever to figure out how to send houca message. Please just get bsck to me via email or direct message. This is giving me a headache. I want my darn points or items are being returned. Asap. 

[LaurieBT]

@caldang, I received your message but I'm unable to respond, as your messages are turned off. We've updated the points for you. You might need to sign out and sign back in to see this update reflected.

Best regards,
Laurie

[caldang]

I just sent you a message I believe. I'm too old foe this nonsense. I also have a broken wrist and thumb. I have my order number, the purchase was in excess of $90. I received yet another notification saying "Way to go" for EARNING 500 points  but no points were added. What do you need. I want this done and over with. Clearly Seohora needs ro get there act together. 

Angela C. --See message  I sent u. Notifications on. No excuse to not get back. Will be filing an official complaint if this is not rectified immediately. This is ridiculous. So done with sephora. No i remember why I don't shop there anymore. Lol