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Post in Customer Support

Customer support

I ordered online for my favourite Nars lipstick and Dior foundation. The online customer support via chat was mind blowing and I was really happy with fast shipping services. But I needed to change the color for my lipstick and I went to the shop in person. The lady was helping over there was extremely rude. The other day lady was really nice but sometimes over there the customer support ladies are really rude that last time I felt like I will never come here again.


Re: Customer support

Hi @Linamony I'm so sorry about this! You can exchange or return the lipstick at your local Sephora store. Or if you prefer, you can send the item back to us in the mail and repurchase the correct shade. You can learn more about our return/exchange policy here:


I'm so sorry for your in-store experience! 

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