Customer service?

[Klady80]

Is there an email address for customer service? Chat has been unavailable the last few days and the tracking number for my order hasn't updated for five business days. I'd like to see if my order can be reshipped ( or how long I have to wait) but I hate calling through the phone. 

[DaneeBT]

@Klady80 Oh no! I can assist you! It looks like your private messages are currently turned off. You can adjust your preferences in your settings on a browser, not the app. Please send me a private message with your order number. Thanks!

[cocomahe]

Me too, please contact me

[LaurieBT]

Hi @cocomahe,

We're happy to help! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with your order number and inquiry, I'll look into this. Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you!

Best,

Laurie