Customer Service Chat

[BeekerLenn]

I have an issue with my order and when I select the issue it directs me to reach out to Customer Service. However, every time I try to initiate a Chat, it isn’t even click-able. Why can’t I start a Chat to get assistance?

[keelybt]

@BeekerLenn I'm sorry to hear that you are having trouble. Are you on a browser or our app? You should be able to select live chat here: https://www.sephora.com/beauty/customer-service If you are on a browser, please try clearing your cookies/cache and if you are on our app, please try deleting and reinstalling.