Curbside Pickup???

[Exceptional007]

I’ve seen people express their frustration with Sephora for not making curbside pickup available. You guys need to make an announcement about that or something... I’m in Orange County and several other retailers including fresh are offering curbside pickup, how come there hasn’t been any mention of it on Sephora’s website and why haven’t you made it available yet? You guys need to say SOMETHING

[kennypt]

I have to agree... I am in the San Francisco Bay Area and I just saw ULTA advertise for curbside pick up, and I immediately went to the Sephora site to see if they were doing the same and saw no mention whatsoever. Also not planning to order online since my last order took a while (which is nothing against Sephora, I work in online order customer service for a wine company, so I am fully aware of shipping delays caused by FedEx, UPS, and USPS at this time), and I'm in need of some products now and simply cant wait. I guess I will have to purchase from ULTA at this time instead. 

[PenelopeBT]

Hi @Exceptional007.

We're so sorry to hear this and appreciate you bringing this to our attention. We value your feedback and will forward it to the appropriate team for review.

Best,

Penelope

[Anonymous]

Wow, pretty automated generic response. "Copy and paste" for any questions/comments?..

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@PenelopeBT wrote:

Hi @Exceptional007.

We're so sorry to hear this and appreciate you bringing this to our attention. We value your feedback and will forward it to the appropriate team for review.

Best,

Penelope

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[mc21atc]

Yeah thats a crap response.