Credit card not linked to account

[AnnmarieKurien]

I got a new Sephora credit card and have been using it and it’s activated but it’s not linked to the app and the app keeps saying “account not active” when I click on the Sephora credit card section. I cannot login.

[Arodguez]

I’m having the same issue too! Please help I was on hold for an hour and just hung up

[keelybt]

@Arodguez  I'm sorry to hear that! it looks like your private messages are currently turned off. Please send me a private message with your registered email address or you can contact us by phone at 1-877-737-4672 or through our live chat for assistance> https://www.sephora.com/beauty/customer-service

[brandil]

I am having the same issue with my card not linked and it saying it’s inactive.

[LaurieBT]

Hi @brandil,

I'll take a look further and I'll send you a message shortly.

Best,

Laurie 

[samosa1]

I am having the same issue. Could I get some help please?

[DaneeBT]

@samosa1 It looks like the issue has now been resolved! If you have additional questions or concerns, please send me a private message after adjusting your settings. 

[DaneeBT]

@samosa1 I received your PM but I'm not able to reply as your private messages are currently turned off. 

[DaneeBT]

@samosa1 sorry to hear that. I'm sending you a PM!

[michelle8771]

I am having the same problem and the customer service person when I called didn’t have an answer for me! I had to get a new card because mine was stolen and I see the same thing 

[kristenlynnnn]

i’m having this same exact issue! did anyone get a resolution with it ? so frustrating 

[LaurieBT]

Hi @michelle8771,

I'm sorry to hear this and I'll send you a message shortly.

Best,

Laurie 

[welcomerashelle]

I am having the same issue. Customer service had no idea how to fix it.

[DaneeBT]

@welcomerashelle I sent you a PM!

[keelybt]

@AnnmarieKurien I will send you a PM.