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Post in Customer Support

Credit Payments Still Impossible

I’ve been trying to pay my bill for days. I’m aware the comenity website was being updated, but it’s now “fixed.” The website says that quick pay should be available but the website still does not work. It says you can call to make a payment, but the phone number doesn’t even ring. Are they aware the website is still down and the phone doesn’t work?


Re: Credit Payments Still Impossible

Hi @kaitomalley and @Prelzzy,


I'm so sorry about this! The Comenity team has been working around the clock to restore service, but cannot provide an exact time for restoring full customer servicing capabilities. As their phone lines are currently down, please try contacting them via phone a bit later. Please also note status updates are being provided on Comenity’s Account Center and social media channels. I'm sorry for this experience!


Re: Credit Payments Still Impossible

Having the same issue, and it is frustrating. Like why only stop late payments for 2 day when the site has been down for over a week? 

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