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Post in Customer Support
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Credit Card Payment Error

I have been trying to make a purchase on Sephora's website for several hours and can't get my Sephora credit card to work. When I go to click place order, I get a message box saying: 

"Payment error - your payment could not be processed. Please verify that your card number, expiration date and cvn are correct and that your billing address matches what the bank has on file. We have reversed any pending charges to your account." 

 

I double checked all my information and I don't see any errors or inconsistencies. I have yet to use the credit card, so I can't figure out the problem.

Re: Credit Card Payment Error

Could you please help me as well? It won’t work and I was just on the phone with customer service and they had no idea either. 

Re: Credit Card Payment Error

@Magicc I will look into this for you and send you a PM. 

Re: Credit Card Payment Error

Could you help me as Well? Im having the same problem but it won't save my cvv number to allow order to go through. 

Re: Credit Card Payment Error

@mrsSeckler I will look into this for you and send you a PM. 

Re: Credit Card Payment Error

I have the same problem! Can someone help me?

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