Create BI Account Failed

[heatherlee7]

I have had a Beauty Insider account for years, and can use my card in store, but the app and website have never successfully allowed me to log in to Beauty Insider - it always says “Create BI Account Failed”. Is there anyone who has found a solution to this? I’ve called Customer Service a million times in the past, and I have yet to figure out how to fix it. Thanks!

[heatherlee7]

Hello. I’m experiencing the same issue again with my BI account. It continues to log me out online and in the app and it won’t let me reconnect with my birth date.

[LaurieBT]

@heatherlee7, I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with more information, I'll look into this.

Alternatively, for immediate assistance, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you!

[heatherlee7]

Hello. I am experiencing the same issue again. Somehow it removed my beauty insider account and when I try to sign back in it just says Create BI Account Failed

[DaneeBT]

@heatherlee7 Oh no! I'm sending you a PM.

[Brooke184]

Hi! I'm also having this same issue.

Can I get a PM from a support team member to fix it?

[LaurieBT]

Hi @Brooke184,

I'll send you a message to help!

Best regards,

Laurie 

[gravyraven]

• i’m also having this same issue. if anyone could help out it would be much appreciated 

[melissabt]

@gravyraven,

I am going to send you a message to help.

[StephanieBT]

Hi @heatherlee7, I'm happy to look into this for you! I will send you a PM now for more information.

[Anonymous]

hi @StephanieBT 

The exact same thing happened to me: I've used my BI account for years and earned points, but I always have problem login my BI account online even now.

I am trying to place an order online at this evening, but still failed to login and get BI holiday sale promo discount.

I would love to make a purchase, but couldn't.

Help would be very much appreciated.

[DaneeBT]

Hi @Anonymous, I'm going to send you a PM to gather a bit more information from you!