Complain sephora at Willowbrook mall (houston

[MaryamP]

Today i was at my local sephora store i always shop there most of the sephora employees also recognize my face as a regular customer. 

While i was looking for serum that helps dark spots i was in the Sunday Riley aile were i picked up the vitamin c serum and put it into my basket and then started seeing other stuff suddenly i got call so i have to leave quick so i was Ohk let me come back i put the serum right around the check out aile and i was about to leave suddenly one of the sephora employees stop me and attacked me saying were is the vitamin c serum i was its right she gave me a look accusing me if i took it she was no i dont see it i was look back she took it and said this was not here i didnt see it and gave me a major attitude i was what are you trying to say she said nothing and went back in the store .

I felt so disrespected she had no right to attack me or anyone like that without seeing any thing she just attacked me i told to the other sephora employees they were quite and one of a random person said i was there and this guy was this rude employes friend he started defending her like no she didnt mean that you took it that way bla blaa..the entire store employee stood there and watch and did nothing i left the store and i called customer service and told them what happend to me they have written her complain .

I will say that i love shopping at sephora but after this horrible experience i will never shop here again these people are so unprofessional conduct they shoudnt be even hired i get sometimes mistakes happen but once they see there mistake they should apologise for there behaviour none of the customers should feel like being accused or attacked.

Worse Customer service At the sephora Willowbrook mall in houston .

[JamilaBT]

Hi @MaryamP. I am so sorry about this. Thank you for taking the time to inform us about your in-store experience. I am happy to send your feedback to our Retail Division. I will send you a PM with more details.

xo,

Jamila