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Post in Customer Support
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Collecting sales tax for orders shipped to Delaware?

This is the first time this has happened but they collected 6% sales tax on an order being shipped to Delaware.  Delaware has no sales tax.  I'm hoping they catch this before the charge hits my card, but has anyone else seen this type of error?

Re: Collecting sales tax for orders shipped to Delaware?

I have the same issue and no one can tell me why I’m being charged tax when shipping to a Delaware address. I didn’t have this issue 2 weeks prior when I placed an order.

Re: Collecting sales tax for orders shipped to Delaware?

@sinsoya We will be happy to look into this for you.  It looks like your private messages are currently turned off. Please send me a private message with your order number or you can contact us by phone at 1-877-737-4672 or through our live chat for assistance> https://www.sephora.com/beauty/customer-service

Re: Collecting sales tax for orders shipped to Delaware?

@ErinDoherty  It looks like your private messages are currently turned off. Please send me a private message with your order number or you can contact us by phone at 1-877-737-4672 or through our live chat for assistance> https://www.sephora.com/beauty/customer-service
 

Re: Collecting sales tax for orders shipped to Delaware?

Hi I already did the "live chat/bot chat" and was told I'd have to fill out forms for Sephora's mistake in collecting this tax when it should be reversed by you.

 

Since it's too late to cancel the order, I will just return it locally and shop at places that can correctly collect taxes instead of stealing 6%.

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