Claim rejected

[siennaim]

Hi I need a help.

Since UPS keeps delivering the packages to a wrong address, I filed the claims like couple times a month.

Then I can not file a claim to SEPHORA anymore.

They said there is a company policy and there is a limit that I can claim. And I was told I have to claim to UPS, so I tried to contact to UPS, they also reject my claim.

I am a rouge member I spent quite a lot money on my orders, I can't believe I have to take the responsibility..

Is there anyone having this kind of trouble?

I'm desperate

Spoiler

.. please help..

[DaneeBT]

@siennaim oh no! It looks like your private messages are currently turned off. You can adjust your preferences in your settings on a browser, not the app. Please send me a private message with your order number and additional details or you may contact us via phone at 1-877-737-4672 or via our live chat for assistance.