Charged,but the order didn't go through

[Anonymous]

I placed two order and both times I got an error saying "Inventory purchase failed",but my paypal got charged both times.The transactions show up as Pending in my paypal account.

Also,the orders don't show up in my sephora account.I want to know what's going on?

[ale0532]

I need help with this too!!! Someone help

[ale0532]

This is happening to me right now I’m going to be &800 dollars short!! With no product I need help

[Anonymous]

i got the exactly same issue, what did you do to resolve it?  

[tcusuperfrog]

Same thing happened to me today (inventory error at checkout, post PayPal). Sephora rep told me that it was a hold on my account to "verify I had the funds for the purchase." I tried twice, my account was posted to twice (ie, transaction went through PayPal and the funds were removed from my account). There are no orders for me from these transaction attempts in my Sephora account. I called my bank and started a dispute. This is very frustrating.

[DaneeBT]

Hi @tcusuperfrog,

I'm so sorry to hear about your ordering experience! I'm going to send you a private message to assist you.

Always,

Danee

[Anonymous]

 This is happening to me right now as well they charged my bank account twice for the first order and immediately gave me back the money for the second charge but then I noticed the purchase failed on the order I had placed and I don't have that money back on that one. Then I went and made another purchase trying to successfully buy the items I wanted but now that purchase says its failed and I'm missing $60 from my bank account because my order both times was unsuccessful. 

[bpanger]

This same thing happened to me. I went to purchase and it said “inventory purchase fail” and the order never showed up on my Sephora account but I was charged on my card. Now I can’t remeber what I ordered but want to make sure I get my products before the 20% is gone!!!! So mad right now. 

[LaurieBT]

Hi @bpanger,

I'm sorry to hear this. I will take a look in more detail, and I'll send you a private message to help shortly!

Best regards,

Laurie

[keelybt]

Hi Linglingbuns, I will look into this for you and send you a message with more information. 

[keelybt]

Hi iPaul, I will look into this for you and send you a message.