Charged but no order

[RKM98]

I was charged on my credit card and it doesn’t look like it was credited. But I don’t see any orders on my account and I got no email confirmation 

[jeaninaFilipina]

This same dilemma happened to me today. This had never happened to me before. 

[keelybt]

@RKM98  It looks like your private messages are currently turned off. Please send me a private message with your registered email address or you can contact us by phone at 1-877-737-4672 or through our live chat for assistance> https://www.sephora.com/beauty/customer-service
 

[jeaninaFilipina]

Hi, I'm having the exact same dilemma.  My card was charged yet no order created. How do I proceed with getting my money back?

[keelybt]

@jeaninaFilipina  It looks like your private messages are currently turned off. Please send me a private message with your registered email address or you can contact us by phone at 1-877-737-4672 or through our live chat for assistance> https://www.sephora.com/beauty/customer-service