Charged Multiple Times for 1 Order

[blesy88]

I was charged twice for one order. I understand that this has happened to many people, and am wondering how to go about solving this? This is my first time shopping at Sephora, I went in store first and they did not carry 2 of the products I was looking for so told me to go online and now I am charged twice. I am very disappointed. I will never order from Sephora online again. 

[JaneanBT]

Hi @blesy88,

I am very sorry about that! I will send you a private message so that I can help with this. Thanks!

Best Wishes,

Janean

[blesy88]

Hi Janean, 

I have sent you a private message about more issues that have started. If you could please get back to me when you have a chance that would be great.