Cart not saving items

[craftyjayquelin]

This week my cart is not saving changes to items. It keeps defaulting to items that were in my cart days ago that I have since removed many times and even added new and different iems- yet if I wait a few hours and go back into the app, there are those other items again . I have uninstalled and reinstalled the app, signed out and signed in. Any help is appreciated. 

[craftyjayquelin]

I also am hesitant to place any orders plus I am getting tired of remembering which newly added items I had in my cart (that keeps getting deleted by this glitch.) It also has the audacity to put the old items back in my cart and then tell me that I need to remove them because they are now out of stock 😂

I have found myself going to other makeup sites that I know will conveniently keep my cart up to date. If this doesn't get fixed I'm sure they will be losing orders since it sounds like I'm not the only one.

[kmix]

Yesss! This is happening to me too.  It's saving items i placed on my last fulfilled order.  I'm now hesitant to place a new order.  Has anyone found a solution to this? 

[craftyjayquelin]

Still waiting on a response from customer service sadly ...

[Azraa79]

I am also having the same issue and I’ve tried doing the same things but still the cart is not saving the changes

[JaneanBT]

Hi @craftyjayquelin,

I will send you a private message.

Best Wishes,

Janean

[Nqthy]

hi my sephora cart keeps deleting can you tell me how to fix it please? I had 30 things on my cart and it went to 0 

[keelybt]

@Nqthy I'm sorry to hear that! Your basket may reset after some time, so i would recommend adding the items to your Loves list to save them for later. 

[craftyjayquelin]

Hello,

Please see the follow up messages from other users who are also experiencing the same issue. Are there any updates? Look forward to your response.

Thank you.

[Produktadikt]

I’m having the same problem with my cart and also uninstalled and reinstalled the app.