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Post in Customer Support
Anonymous Insider

Card not working

Payment error - your payment could not be processed. Please verify that your card number, expiration date and cvn are correct and that your billing address matches what the bank has on file. We have reversed any pending charges to your account.

 

If you are getting this error, I would recommend finding the product that you are trying to buy direct from the company that makes the product. I called Sephora, was on hold for 10 minutes, talked to the customer representative for another 15 minutes. And, never got the product. The customer service representative was nice, but overall terrible experience. Save yourself time, and buy direct from the company that makes the product if you are getting this error.

Re: Card not working

Hi @Anonymous,

 

I'm truly sorry to hear about your ordering experience! I'm going to look into this then send you a PM.

 

Always,

Danee

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