Card charged but no email/confirmation

[haydeG]

I placed an order yesterday using klarna. When I was finished with klarna it took me back to my cart but nothing happened. I did end up getting charged but haven’t gotten an email and my klarna has nothing on it from Sephora.

[mariepio]

The same thing happened to me, was this resolved?

[keelybt]

@haydeG I'm not able to reply to your PM, as they are not enabled on your side. You can adjust your account settings (the gear icon) on a desktop or mobile web browser. I'm not able to find any recent orders placed on your account, so it looks like the order attempt was unsuccessful. The pending authorization should be released within 1-7 business days depending on your financial institution. 

[keelybt]

@haydeG I'm sorry to hear that! We will be happy to look into this for you.  It looks like your private messages are currently turned off. Please send me a private message with your registered email address or you can contact us by phone at 1-877-737-4672 or through our live chat for assistance> https://www.sephora.com/beauty/customer-service