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Post in Customer Support
sweetcurls96
NEWCOMER I Rouge
‎01-02-2024 03:25 PM
‎01-02-2024 03:25 PM

Cancelled pickup orders - refunds?!

Anyone else having issues with refunds on online orders? I places 2 pickup orders that were cancelled / I cancelled as only partial items or no were available for pickup. It charged my card (used both visa debit and credit) but there hasn't been any refund yet. 

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keelybt
MOD Rouge
‎01-03-2024 07:03 AM
‎01-03-2024 07:03 AM

Re: Cancelled pickup orders - refunds?!

@sweetcurls96 If your order was cancelled you would not be charged and the pending authorization is typically released within 1-7 business days, depending on your financial institution.
 

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  • 1 reply
  • ‎01-02-2024 03:25 PM
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