Canceled Same Day Subscription, But Still Charged

[eun0403]

I canceled my subscription and the order the very same day I purchased it and within few minutes. I see it in my orders tab that both were canceled, however, the following month I was charged for same day subscription. I hadn’t opened the app nor purchased anything from Sephora till today and noticed that on 6th May, 2024 I was charged for the subscription that was canceled on 5th April, 2024 (the day I subscribed). 

[LaurieBT]

Hi @eun0403,

I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings. If you would like to send me a private message with your registered email address, I'll be happy to look into this. Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available.

Best regards,

Laurie  

[eun0403]

Hi,

Thank you for getting back to me so fast.

I was able to resolve the issue via phone call with the customer service.