Canceled Order

[Ghislenne]

hi,I tried to place two times a very large order but you canceled it both times,Is there a limit to order? Or what's the problem? A couple of months ago I also tried to place a large order of $700 but it was also canceled and after trying so many times I just decided to take my business Elsewhere.I tried to contact through email for help but nothing,Can someone please help me? Thank you.

[MeganBT]

Hi @Ghislenne, 

I'm sorry for the confusion and will send you a private message shortly to assist. 

All my best, 

Megan 

[Anonymous]

---

Ghislenne wrote:
hi,I tried to place two times a very large order but you canceled it both times,Is there a limit to order? Or what's the problem? A couple of months ago I also tried to place a large order of $700 but it was also canceled and after trying so many times I just decided to take my business Elsewhere.I tried to contact through email for help but nothing,Can someone please help me? Thank you.

---

They just did the same thing to me last week, I had to call them and there were no explanation given. They placed me the same order again just to have 1 of my items cancelled again. Do you want to know why? Because when you order something "on sale" they will cancel your order or your items and sell it with full price later if there is a high demand for that item. On my second phone call they dared to tell me that they received a feed back from shipping service that my Address is not safe so they had to cancelled it for safety purposes. When I ask them whose safety? and what shipping service give you that feed back, they were not able to give me the answer. I made 2 phone call and unleashed hell to them. Well If I am not happy I will ruin someone else's day too, simple. 

[soultrang]

same thing is happening to me. I am beginning to hate sephora.