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Post in Customer Support
CAcay
FRESH FACE V Rouge
‎12-14-2017 08:28 AM
‎12-14-2017 08:28 AM

Canceled Order - no refund on gift card

Hi,

Can you please look into this order for me? It was canceled. I paid with a gift card. In the past, when an order was canceled, a credit was on my online account. This time no credit and no refund to my gift card. Here is a screen shot with order details. Thank you for your assistance!!4776CDB8-2894-4F0A-B781-B004A894F5AC.jpeg

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3 Replies
RichardBT
ALUM II Insider
‎12-20-2017 02:33 PM
‎12-20-2017 02:33 PM

Re: Canceled Order - no refund on gift card

 

Hello @CAcay ,

 

So sorry to see this. If you are still experiencing issues with this, please send me a PM and I'd be happy to assist!

 

Cheers,

 

Richard

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CAcay
FRESH FACE V Rouge
‎12-14-2017 10:24 PM
‎12-14-2017 10:24 PM

Re: Canceled Order - no refund on gift card

@KatieBT Can you please help me with this? I waited on hold for 30 minutes and never got to talk to anyone. Thank you so much😀😀😀

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CAcay
FRESH FACE V Rouge
‎12-14-2017 04:39 PM
‎12-14-2017 04:39 PM

RE: Canceled Order - no refund on gift card

Bump
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Conversation Stats
  • 3 replies
  • ‎12-14-2017 08:28 AM
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