Canceled Order and Gift Card Discarded

[Samiie54]

I recently place a pick-up order through the app. Assuming that my order had been placed and confirmed, I discarded the gift card. I got a email 2 hours later indicating that only one item was available. I canceled the order as the only available item was not something I needed right now and I wanted to place another order in the following weeks to buy all the items in one go. However, I no longer have the gift card. I was wondering if it is possible to get the information of the gift card used for this order.

I used the live chat to get assistance. I told to call customer service for more assiatnce.

The first time I called I selected the customer service option and was not linked to repreasative and the call got shut.

The second time I was able to get in touch with customer service representative. She transferred me to the gift card service , but I got transferred to extension that does not exist.

The third time I called I selected the gift card service option and got linked reprenstative, I was told that to reach the customer service department  as they do not have access to my order details , got transferred but waited 2 minutes to get call disconeted again.

Wondering it was possible to get help as my attempts to get assistance lI recently placed a pick-up order through the app, assuming it had been confirmed, so I discarded the gift card I used. Two hours later, I received an email indicating that only one item was available. Since that item wasn’t something I needed right now, I decided to cancel the order and plan to place another order in a few weeks to buy all the items at once. However, I no longer have the gift card information.

I attempted to get assistance through live chat, but I was advised to call customer service for further help.

During my first call, I selected the customer service option but was never connected to a representative, and the call ended abruptly. 

On my second call, I managed to reach a customer service representative who transferred me to the gift card service, but I was directed to a non-existent extension.

For the third call, I chose the gift card service option and connected with a representative, but I was told to reach the customer service department because they did not have access to my order details. I was transferred again but waited two minutes before the call disconnected.

I am wondering if it is possible to get help, as my attempts to seek assistance have been unsuccessful.

[LaurieBT]

@Samiie54, I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with your order number, I'll look into this. Thank you! 

[Samiie54]

I have updated my preferences 

[LaurieBT]

@Samiie54, I sent you a message. Thank you!