Cancel order - Canada post strike

[MelanieTai]

Hi, I placed an order on the 18th of november but it's on hold because of the Canada Post strike. I would like to cancel this order because it was a gift for a friend, and her birthday was last weekend. It's to late now. Can someone please help me do that?

Also, I would really have liked to chat directly with someone about this issue but the sephora chat always seems to be offline... is there a problematic with it?

Thank you,

Melanie

[keelybt]

@MelanieTai It can take the live chat about a minute to update to available.  It looks like your private messages are currently turned off. Please send me a private message with your order number or you can contact us by phone at 1-877-737-4672. You can adjust your account settings (the gear icon) on a desktop or mobile web browser.