Canada post - what options?

[marycha]

Sephora ~ I ordered Xmas presents in Nov. and still haven’t got them. All other stores are using alternate methods of shipping. Do you intend to offer this to customers or do we have to cancel our orders?

[LaurieBT]

@marycha and @DrZubcic, I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with your order number, I'll look into this. Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you!

[marycha]

My order number is ---

[LaurieBT]

@marycha, sorry, we cannot discuss any order-specific information publicly. Your order number has been removed for security purposes. If you would like us to assist here in the Community, please kindly adjust your private message preferences. Alternatively, you may contact our live chat or call in at your convenience. Thank you!

Best regards,

Laurie

[marycha]

Hello - just confirming that you are in fact looking into options for delivery that will arrive prior to Xmas?

[DrZubcic]

I’m in the same situation. I placed an order on November 7th, a week before the strike, and my recipient still hasn’t received it. All I keep hearing is that they thank me for my patience…. Truly unbelievable. Every single other company has made alternative shipping arrangements or given refunds. I will not be shopping at Sephora any more this holiday season… I’m sorry you’re in this terrible situation too. Very unprofessional business practices. Profits over people. Shameful.