Canada post strike

[paleal12]

I’m really disappointed with Sephora’s handling of my order. I placed my order on November 11, well before the strike started, yet it was still shipped via Canada Post. Despite the tracking information indicating it should have arrived by November 19, it’s now been 20 days, and the status still just says “on its way.” I contacted customer service, but they’re not offering any resolution and refuse to refund me, even though they took payment from my credit card on November 15. I would like to cancel my order and receive a full refund, but there seems to be no solution in sight. This lack of accountability and customer care is really frustrating.  

[LaurieBT]

@paleal12, I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with your order number, I'll look into this. Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you! 

Best,

Laurie