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Post in Customer Support
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Canada Post lost my return package

I ordered the mini size of Verb volumizing spray and one of the Guerlain lip balms. They're two separate orders so I returned them separately. Sephora already received the Guerlain return which I sent 2 days later than the Verb hairspray. It's been stuck in transit for 4 days now and it hasn't updated since. I wonder if im ever gonna receive my money back 😞

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Re: Canada Post lost my return package

Hi @chioy All returns may take 3-4 weeks to be processed from the time they are sent back to us. Your other package may just take a bit longer for the return to be processed. If it is not processed within this timeframe, please let us know. Thank you for your patience and understanding!

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