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Post in Customer Support

Can’t redeem scent certificate online

  1. Can someone please explain to me how to redeem the scent certificate online? I followed the instructions on the certificate but it’s saying the code is invalid.

Re: Can’t redeem scent certificate online

Hi @100rose001,


To redeem the voucher online, please enter the code near the bottom left corner of the voucher. You can enter it in the "Promo Code" section at checkout. 

Please note that sometimes the number 1 can be mistaken for a capital letter I in the code. If you entered the letter I but the code didn't work, please try entering the number 1 instead. If you need any further assistance please let us know. Thank you!


Best regards,


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