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Post in Customer Support

Can't redeem my perfume certificate

Hi, I'm having a trouble redeeming my scent certificate from Sephora Favorites. I have the scent in my cart but when I try to input the promo code it says it's invalid. Can you help me to solve this problem, please?

Re: Can't redeem my perfume certificate

Hi @victoriamiro,


I'm sorry for the issue with redeeming your scent certificate! Sometimes the number 1 can be mistaken for a capital letter I in the code. If you happened to enter the letter I, please try entering a number 1 instead. If the issue persists, please let us know and we will be happy to look into it further. Thank you!


Best regards,


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