Can't log in

[senyangi]

I'm unable to log in to the Sephora website on Chrome desktop version (works OK on Safari). I've tried clearing my browser cookies, cache, browsing history, etc. and nothing works. The screen simply flashes when I try to log in. Can someone help me with this issue? 

[DaneeBT]

Hi @senyangi,

I'm sorry for the issues you're having visiting our website on Google Chrome! Just to clarify, you are on a desktop, is that correct? If yes, is the browser the most recent version?

Always,
Danee

[senyangi]

Yes, I'm on desktop. I just updated my browser to the latest version and I'm still having the same issue of not being able to log in.

[DaneeBT]

@senyangi, thank you for your response! I will report this to our IT Department so they are aware of the issue. In the meantime, I recommend visiting our website on Safari. If you need assistance in placing an order, please contact us via phone at 1-877-SEPHORA. I apologize for any inconvenience!