Can’t check out in Sephora app

[alisaruby]

hi there,

the app doesn’t let me buy anything. I’m trying to check out, but it says that there’s something wrong with the shipping address and also with the card, I can’t click on the payments in the cart. I go to my payment methods in my account, add the PIN from my card, still the same. I also deleted the card and added it again. I also updated the app. When it still didn’t work, I deleted the app completely from my phone, downloaded it again, but there’s the same problem. Please help me resolve this

[ballet808]

This is what I got when I clicked the em alert

to respond   This is bad  

 

[ballet808]

Hi

The  fix was temporary.  I was told to change shipping to Canada (I'm in us) and change it back. Then I was able to check out.  It's back to the same restrictions shipping error.  Can't you fix the app?

[LaurieBT]

Hi @ballet808,

I'm sorry to see this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with more information, I'll be happy to look into this. Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us. If the chat is unavailable, please keep the page open until the next agent becomes available. Or, you can send a private message to Sephora on Facebook, Twitter, or Instagram. Thank you!

Best,

Laurie

[ballet808]

I just did chat-same error.  Seriously none of you all listen so forget it.

[ballet808]

Me too! The app has been glitchy but now it won't let me check out at all.  I dm-d via IG but no resolution.  I get this no matter what-even with things I bought before.  IT needs to get it together.  Thx

 

[DaneeBT]

@ballet808 If you do not have any hazmat items in your basket, please contact us via our live chat so we can assist you in placing your order. Thank you and I'm sorry for the trouble!

[keelybt]

@alisaruby I'm sorry to hear that you are having trouble. Are you experiencing the same issue through a mobile browser?  It looks like your private messages are currently turned off. Please send me a private message with your registered email address and a picture of the error message or you can contact us by phone at 1-877-737-4672 or through our live chat for assistance> https://www.sephora.com/beauty/customer-service

[butcherbabe]

Yes same! 

[keelybt]

@butcherbabe  It looks like your private messages are currently turned off. Please send me a private message with your registered email address and a picture of the error message or you can contact us by phone at 1-877-737-4672 or through our live chat for assistance> https://www.sephora.com/beauty/customer-service