Can’t add to basket

[JennaB67]

Hello.

I can’t seem to add any items to my basket - the add to basket button is greyed out.

I’ve deleted the app, redownloaded, restarted my phone, etc., nothing has worked.

Thank you. 

[keelybt]

@JennaB67 I'm sorry to hear that you are having trouble!  It looks like your private messages are currently turned off. Please send me a private message with your registered email address and a picture of what you are seeing or you can contact us by phone at 1-877-737-4672 or through our live chat for assistance> https://www.sephora.com/beauty/customer-service

[JennaB67]

Good morning.

I was able to turn on private messaging by using the web version and not the actual Sephora app.

it looks like I can add any product products to to the basket now using the web version only and the error  is with the actual app itself.

I have attached a picture of the issue from the app on my cell phone.

[keelybt]

@JennaB67 I have replied to your private message.