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Post in Customer Support
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ninieeeeee
NEWCOMER I Insider
‎10-07-2024 12:12 AM
‎10-07-2024 12:12 AM

Can’t access account

I forgot my password account, and every time I try to reset the password it says “Unable to reset password due to unknown error. Please try again” and it’s been like that for MONTHS.

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DaneeBT
MOD Rouge
‎10-07-2024 06:33 AM
‎10-07-2024 06:33 AM

Re: Can’t access account

@ninieeeeee sorry to hear that! It looks like your private messages are currently turned off. You can adjust your preferences in your settings on a browser, not the app. Please send me a private message with your registered email address and additional details or you may contact us via phone at 1-877-737-4672 or via our live chat for assistance. 

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  • 1 reply
  • ‎10-07-2024 12:12 AM
  • 289 views
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  • 2 Contributors