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Post in Customer Support
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Can’t Redeem Birthday Gift Online

I want to redeem my birthday gift online as they didn't have the one I wanted in store. However, it won't let me add it to my cart with my purchase

Re: Can’t Redeem Birthday Gift Online

My birthday was January and I tried all the month of january and february to add the birthday gift to my cart. When I click the add to shopping cart button nothing happens. The site in general also does not function properly and hasn't for months. I

Re: Can’t Redeem Birthday Gift Online

Hi @jfdklsajl

 

Sorry to hear that! Please note, the birthday gift can only be redeemed during your birthday month. I will look into this further then send you a PM.

 

Always,

Danee

Re: Can’t Redeem Birthday Gift Online

Hi @halcharbonneau,

 

Sorry to hear that. I'm sending you a PM.

 

Always,
Danee

Re: Can’t Redeem Birthday Gift Online

Hi,

 

I too can’t redeem my birthday gift online. Can someone assist me?

Re: Can’t Redeem Birthday Gift Online

Hi @beautylvrto,

 

I sent you a PM.

 

Always,
Danee

Re: Can’t Redeem Birthday Gift Online

Hi @DaneeBT ,

 

I am also having trouble adding my birthday gift selection to my basket. Please help!

 

Thanks in advance!

Re: Can’t Redeem Birthday Gift Online

hi @DaneeBT 

 

i can't redeem birthday gift online. could you help me?

 

thank you

Re: Can’t Redeem Birthday Gift Online

Hi @PANYA30

 

I will look into it then send you a PM.

 

Always,

Danee

Re: Can’t Redeem Birthday Gift Online

Hi @bdiep,

 

I'm going to look into it then send you a PM.

 

Always,
Danee

Re: Can’t Redeem Birthday Gift Online

Hi @DaneeBT

I'm also having difficulty redeeming my belated birthday gift online and would love more information on it.

 

Thank you!

Taylor

Re: Can’t Redeem Birthday Gift Online

@Taelma I will send you a PM to help.. 

Re: Can’t Redeem Birthday Gift Online

I am unable to redeem my birthday gift. My birthday was in March and ever since I’ve been trying to redeem but the website would just take me to different page everytime I tried to redeem it. Need help redeeming it.

Re: Can’t Redeem Birthday Gift Online

Hi @Son99

 

Sorry to hear that! Please contact us via phone at 1-877-737-4672, prior to submitting your next merchandise order, so we can make sure your gift is included. Thanks!

 

Always,

Danee

13 Replies
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