Can I Return Used Makeup to Sephora? (Policy Help Needed)

[jaky1]

Hi everyone,

I recently bought a foundation from Sephora, but after using it once, I realized the shade doesn’t match my skin tone 

I’m a bit confused about their return policy.

• Can we return used makeup products?
• How long does the refund usually take?
• Do they accept returns without the original receipt?

I tried looking it up and found some mixed information online. I came across a detailed explanation here that breaks it down pretty clearly:
👉
Still wanted to hear real experiences from you guys. Has anyone returned opened products recently?

Thanks in advance!

[LaurieBT]

Hi @jaky1, thanks for reaching out! Yes, we can generally accept new or gently used items for return within 30 days of purchase, and with proof of purchase, such as the receipt or your Beauty Insider account information. To view the complete return policy, please visit: https://www.sephora.com/beauty/returns-exchanges