COVID=Expired Points

[LeighatKnight]

3000+ point gone just like that! How was I supposed to do something as simple as redeem a birthday gift during shut downs? I also didn't need to wear any make-up since I was working from home. Really messed up how Sephora used this opportunity to wipe out everyone's points 😞

[DrQuinones]

I just realized I lost over 1000 points for the same reason. Will definitely take my business somewhere else. 

[LaurieBT]

Hi @DrQuinones,

For all clients, points will only expire if the account is inactive for 12 consecutive months or longer. To keep the account active you must make a purchase, redeem a reward, or the birthday gift, or a gift card within a year. I'll take a look further and I'll send you a message.

Best,

Laurie 

[DaneeBT]

Hi @LeighatKnight

I'm sorry to hear about your points! I'll look into it then send you a PM.

Regards,

Danee