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Post in Customer Support
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Anonymous Insider
‎07-25-2020 02:04 PM
‎07-25-2020 02:04 PM

CHARGED TWICE while my order is not placed

I ordered 3 Sephora items today with a charge of 56$ CAD. I checked my bank account and it showed that Sephora had charged me twice. When I checked the Sephora account order placement, it said there was no recent order. Also, I didn't receive any bill confirmed via my email. What's wrong with my order? I'd love to have money back or at least have my order placed properly with my charge.

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DaneeBT
MOD Rouge
‎07-25-2020 02:17 PM
‎07-25-2020 02:17 PM

Re: CHARGED TWICE while my order is not placed

Hi @Anonymous,

 

I'm going to look into this then send you a PM!

 

Always,
Danee

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  • ‎07-25-2020 02:04 PM
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