CANT USE FRAGRANCE20 code

[bnelli]

  I'm having a very odd issue, where every time I go to apply the FRAGRANCE20 code, it tells me that I have to be logged into a Beauty Insider account to use it...only I already am. This is on different computers, too. I've tried a number of different products in case some were excluded from the promotion, but nothing has worked. Has anyone else been experiencing this?

[LaurieBT]

@bnelli, I'm sorry to hear this! I'm happy to help. Please keep in mind this promo is only valid on full-size fragrances, size 1oz or larger. The other exclusions are: Sets, home, travel size/rollerballs, Chanel fragrances, and Rare Beauty, Salt & Stone, Sol De Janeiro, Moroccan Oil, and Ouai body mists.

It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with your registered email address, I'll look into this. 

Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you!