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Post in Customer Support

Buy online, Pick up in store

I placed an order today around 5pm. and it was to pick up in store. It said that the order will be ready for pickup from the mall in 1-2 hours. Over 2 hours pass by at it still said the order was processing. This mall also closes at 8pm. 

I’m not sure what happened, as i’ve done this multiple times before and it has always been ready within the 2 hour time frame. 

Re: Buy online, Pick up in store

Hi @jasvrd


Sorry to hear about this. I will send you a PM!




Re: Buy online, Pick up in store

Same just happened to me. I placed my order around 5 pm and my order wasn’t ready till the next day. When I picked up my order. I asked why I was getting my order the next and the rep couldn’t answer my question. This will be my first and last order. I’m so disappointed 

Re: Buy online, Pick up in store

Hi @Grace209 Typically, the order will be ready within four hours. However, if you ordered within four hours of the store closure time, your order will typically be ready the next morning after store opening. You can find more information about BOPIS orders here >

Re: Buy online, Pick up in store

Why does it say order now pick up in 2 hours? 

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