Bummed Lost VIB & 900 points

[elle3636]

I wish we could receive a reminder notice in an e-mail for a point expiration date. Makeup was the last of my worries in the past year and I completely forgot to check the site. I never made a single purchase anywhere in 2020. It took me forever just to earn those 900 points.

[DaneeBT]

Hi @elle3636,

I'm sorry to hear you didn't receive the email notification about your points expiring. Please note, points only expire if your account has been inactive for the 12 consecutive months or more. You can keep your account active by making a purchase or redeeming a reward or the birthday gift. I will look into it then send you a PM.

Always,

Danee

[DaneeBT]

Hi @elle3636,

I'm sorry to hear you didn't receive the email notification about your points expiring. Please note, points only expire if your account has been inactive for the 12 consecutive months or more. You can keep your account active by making a purchase or redeeming a reward or the birthday gift. I will look into it then send you a PM.

Always,

Danee

[DaneeBT]

Hi @elle3636,

I'm sorry to hear you didn't receive the email notification about your points expiring. Please note, points only expire if your account has been inactive for the 12 consecutive months or more. You can keep your account active by making a purchase or redeeming a reward or the birthday gift. I will look into it then send you a PM.

Always,

Danee