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Post in Customer Support
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Prismatical
NEWCOMER I Rouge
‎05-02-2018 03:40 PM
‎05-02-2018 03:40 PM

Broken sample and missing samples

Today I received my order and one of the samples I was excited to try is completely smashed. Is there any way I could get this one replaced? I've also been missing samples in a few of my past orders and even had a deluxe sample cancelled with no replacement. Help?

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RaquelBT
ALUM II Insider
‎05-02-2018 03:46 PM
‎05-02-2018 03:46 PM

Re: Broken sample and missing samples

Hi @Prismatical,

 

I sincerely apologize about this. I'll be sending you a private message shortly to assist. 🙂

 

Best Regards,


❤️ Raquel

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  • 1 reply
  • ‎05-02-2018 03:40 PM
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