Broken product

[SalmaHxdi]

Hello, my Natasha Denona came broken, i ordered it online and as soon as i opened it it was damaged. 

[keelybt]

@SalmaHxdi Oh no!  It looks like your private messages are currently turned off. Please send me a private message with your order number or you can contact us by phone at 1-877-737-4672 or through our live chat for assistance> https://www.sephora.com/beauty/customer-service

[SalmaHxdi]

hello, the customer service chat appears unavailable, and i can't use the phone number provided. I've sent emails with the details but essentially: my Natasha Denona Hy-Glam Concealer arrived damaged, with the product itself being broken upon arrival. As a loyal Sephora customer, I am disappointed with this experience and would like to request a refund for this item. I am happy to provide any additional details or photos as needed to verify the condition of the product.

[LaurieBT]

@SalmaHxdi, my apologies! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with your order number, I'll look into this. Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us. If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you!