Broken items and replacements

[BellaLori]

Is anyone else having a problem with this? My Natasha Denona palettearrived broken and the new one they sent me as a replacement that I just opened is even more broken and mangled than the first! So upsetting! *issue has been resolved

[glamgurl123]

Hey there, I just got my ND palette in the mail and it was damaged also.  I called customer service and they are sending me a replacement so I am keeping my finger crossed that it will arrive in one piece.  Too bad they don’t label it with fragile or sensitive sticker so the delivery companies will know to handle fragile items with care.

-Amy

[glamgurl123]

My replacement is a dud for sure..so disappointed ...what a waste of money.

[LaurieBT]

Hi @glamgurl123,

Sorry for the trouble! I will send you a private message requesting more information so that I may assist further. 

Best regards,

Laurie

[LaurieBT]

Hi @glamgurl123,

I'm sorry about this experience, and glad to hear that you were assisted! If any further assistance is needed, please feel free to send me a private message with details. Thank you. 🙂

Best,

Laurie

[mintbunny]

I had the same exact problem with my ND palette arriving broken. I thought it was a fluke at first. However, when I reorder the same palette several times. I knew the shipping was not being careful with the order at all. I even tried calling the VIB concierge to send a request to check the palette and bubble wrap it. Unfortunately, the shipping service will not fulfill the request. So, I don't know what to do if I keep receiving the same broken palette....

[JamilaBT]

Hi @BellaLori + @mintbunny. So sorry about your items arriving damaged. We do try to ensure items are properly packed, but some items become damaged in delivery. If you need additional assistance, please send me a message.

xo,

jamila