Broken item

[Jangucreates]

I need to get an item from my order replaced due to being broken on arrival. What's the best way to proceed. I want the same item, but not broken 

[LaurieBT]

Hi @Jangucreates,

I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with your order number and the name of the item, I'll look into this. Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you! 

Best,

Laurie