Sephora

Stores & Services
Find a Sephora

Happening at Sephora

View all

Services

From makeovers to personalized skincare consultations

Free Classes

Get inspired, play with products & learn new skills

cancel
Showing results for 
Search instead for 
Did you mean: 
Post in Customer Support
|

Broken item

Hi there I purchased the rare beauty exhilarate  highlighter a month ago and only used it twice only to find it’s crumbled.  I love this product 😌It’s always in my bag, never dropped the item once.  I’m so upset.  Please help 

Tags:

Re: Broken item

Hi @twistedangel26,

 

I'm sorry to see this! Regretfully we're unable to replace items that become damaged after they are purchased and used. I apologize for the disappointment this may cause, and I'll share your feedback with our brand teams.  

 

Warm regards,

Laurie

Re: Broken item

AFC67886-EB78-4894-A98E-32749A53F18B.jpeg

 This is what it looks like now after using it twice.  I was surprised to find it like this 😌

2 Replies
Conversation Stats
  • 2 replies
  • 120 views
  • 0 Hearts Given
  • 2 Contributors
Photos1
  • AFC67886-EB78-4894-A98E-32749A53F18B.jpeg
testing