Broken item

[twistedangel26]

Hi there I purchased the rare beauty exhilarate  highlighter a month ago and only used it twice only to find it’s crumbled.  I love this product 😌It’s always in my bag, never dropped the item once.  I’m so upset.  Please help 

[LaurieBT]

Hi @twistedangel26,

I'm sorry to see this! Regretfully we're unable to replace items that become damaged after they are purchased and used. I apologize for the disappointment this may cause, and I'll share your feedback with our brand teams.  

Warm regards,

Laurie

[twistedangel26]

 This is what it looks like now after using it twice.  I was surprised to find it like this 😌.