Birthday gift

[LK444]

Hello 

when I went to Sephora on my birthday month I was told they were out of the gifts. However to come back when I did a few weeks later I was told that I can only get my gift during my birthday month. Which has never been the case before. I look forward to receiving that gift every year. 

[keelybt]

@LK444 I'm not able to reply to your PM, as they are not enabled on your side. You can adjust your account settings (the gear icon) on a desktop or mobile web browser.
 I have updated your birthday, so you can redeem your gift this month. Please let me know once you have and I will switch it back. 

[keelybt]

@LK444 I'm sorry to hear that you had trouble redeeming your birthday gift.  It looks like your private messages are currently turned off. Please send me a private message with your registered email address or you can contact us by phone at 1-877-737-4672 or through our live chat for assistance> https://www.sephora.com/beauty/customer-service